Effective Date: 29 Apr 2020
Last Updated: 31 Dec 2024
Ace Adventure Expeditions Pte Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
By using our website www.aceadventure.com.sg, submitting personal data to us, or engaging our travel services, you consent to the collection, use, and disclosure of your personal data in accordance with this Privacy Policy.
We may collect and process the following types of personal data:
Identification & Contact Data: Full name, NRIC/FIN/passport number, date of birth, nationality, mailing address, email address, phone number.
Travel Information: Flight details, accommodation preferences, dietary restrictions, health/medical information, emergency contact, travel insurance details.
Payment Data: Credit/debit card details, bank account information (processed securely through our payment providers).
Website & Technical Data: IP address, device details, browser type, cookies, and browsing activity.
Other Information: Any additional details you provide to us for trip customization or special requests.
We collect, use, and disclose your personal data for purposes reasonably related to providing travel services, including:
Processing and confirming travel bookings and reservations.
Communicating with you regarding itineraries, updates, and customer support.
Facilitating travel arrangements with airlines, hotels, local operators, and other service providers.
Handling payment processing, refunds, and billing matters.
Sending marketing, promotions, newsletters, and travel updates (only if you have given consent).
Conducting market research and improving our services.
Complying with legal and regulatory obligations in Singapore and abroad.
We will not sell, rent, or trade your personal data. However, we may share your data with:
Travel Partners & Service Providers: Airlines, hotels, transport operators, guides, insurers, and payment processors, as necessary for your bookings.
Regulatory Authorities: If required under Singapore law or foreign laws relevant to your travel.
Business Transactions: In the event of a merger, acquisition, or transfer of business assets.
All third parties are required to protect your personal data in accordance with applicable data protection laws.
We adopt reasonable administrative, physical, and technical safeguards to protect your personal data against unauthorised access, disclosure, alteration, or misuse.
While we strive to use commercially acceptable means to protect your information, please note that no method of transmission over the Internet or electronic storage is completely secure.
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws (e.g., tax, regulatory compliance).
After this period, your data will be securely deleted or anonymised.
Under the Singapore PDPA, you have the following rights:
Access & Correction: You may request access to your personal data or request corrections if it is inaccurate or incomplete.
Withdrawal of Consent: You may withdraw your consent for us to use or disclose your personal data. This may affect our ability to provide services to you.
Opt-Out of Marketing: You may unsubscribe from marketing communications at any time.
Requests can be made by contacting our Data Protection Officer (DPO) at the details below.
Our website uses cookies and similar technologies to enhance user experience, analyse traffic, and personalise content. You can disable cookies through your browser settings, though some site features may be affected.
As part of providing travel services, your personal data may be transferred to and processed in countries outside Singapore. We will ensure that such transfers comply with the PDPA and that your data remains protected.
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us immediately.
We may update this Privacy Policy from time to time to ensure compliance with laws or reflect business changes. Any updates will be posted on this page with a revised “Last Updated” date.
If you have questions, feedback, or requests regarding your personal data, please contact our Data Protection Officer (DPO):
Ace Adventure Expeditions Pte Ltd
Attention: Joanne Soo
Email: [email protected]